Please join us for the following seminar. Additional details in the attached flyer.

Service Innovation in the AI Era

Tuesday, February 8, 2022 9:30 am ET

Zoom link

Jim Spohrer, Retired IBM executive, and ISSIP.org, International Society of Service Innovation Professionals

Abstract

What if you had a hundred workers ready to assist you with your startup, both launch and ongoing pivots? To help you answer this question, this talk shares a roadmap for the future of AI and service science. Over the next forty years, AI systems will become more capable  and  less  expensive, progressing through stages: tool, assistant, collaborator, coach, mediator, for the  roughly  two thousands types of occupation that drive the US economy (O*NET). Service innovation is about increasing the quantity and quality of mutually beneficial interactions as  people,  businesses,  and nations adapt to accelerating change. In the end, learning to invest time, effort, and other resources is fundamentally important. The life of an entrepreneur is about learning to invest in getting better at competing for collaborators – customers, partners, investors. Not surprisingly, this is exactly what is expected of innovators and leaders in large corporations as well.