In case you missed the “Purdue Today” article – the new system is online as of TODAY.

 

 

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May 01, 2024

 

New business center service request application launched


As previously announced in Purdue Today, Business Centers will now be utilizing Purdue’s Service Portal (TeamDynamix tool) for service request/ticket management.  This new application launched on May 1 (today).  In the new tool, service requests can be submitted using standardized forms or continue to submit requests via their center’s current email address. The use of forms promotes efficiency by collecting all information needed to start a service request with the request submission, eliminating the need for follow-up questions that can delay task completion. Form usage also supports the potential future automation of some reconciliation and payment tasks. 

Campus users who currently submit their service requests via email or a center-specific form will continue to have that ability but are encouraged to transition to the new request forms located in the service portal. Regardless of submission method, service requests will be executed in the new system, and all customers will benefit from the ability to log in to the Purdue Service Portal to track a service request’s status. 

Services available via the portal are shown below:

Purchasing Services                           

  1. Place order
  2. Pcard receipt
  3. Personal reimbursements
  4. Invoice payment (ZV60)
  5. Living allowance
  6. Consulting payment
  7. Receipt of goods
  8. General inquiries-Purchasing

Employment Services

  1. Hire request/add additional appointment.
  2. Change to a position request.
  3. Transfer request.
  4. Separation/termination request
  5. Ad pay, off cycle, overload, extra duty, summer pay request.
  6. Form 19 faculty contract extension
  7. General inquiry- employment

 

Resources for business offices and other customers can be found on the Service Portal (TDX) Resources website. Resources include a Requester User Guide, video tutorials, FAQs and direct links to the Purdue Service Portal.

 

No follow-up action is needed from staff who have active purchasing or employment requests with their center teams. Service requests in FootPrints will be completed in the current system or converted to TDX for completion.

Additional questions can be directed to your employment or purchasing  center’s staff. 

 

 

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